Returns & Exchanges

Our hassle-free return policy

Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may return it within 30 days of delivery for a full refund or exchange.

Return Conditions

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging
  • Accompanied by the receipt or proof of purchase

How to Return

  1. Contact our customer service team at supportteamnow@davidmacllian.com to initiate your return.
  2. Pack the item securely in its original packaging.
  3. Include your order number and reason for return.
  4. Ship the package to the address provided by our team.

Refunds

Once we receive your return, we will inspect the item and notify you of the status. If approved, your refund will be processed within 5-7 business days. The refund will be issued to your original payment method.

Please note that shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges

If you would like to exchange an item for a different color or design, please follow the return process and place a new order for the desired item. This ensures you get your new item as quickly as possible.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange a replacement or refund at no additional cost to you.